Bumble and Bean Complaint Policy

At Bumble and Bean, we strive to provide excellent customer service and high-quality products. However, we understand that sometimes things may not go as expected. Your feedback is valuable to us, and we are committed to resolving any issues promptly and fairly.

How to Raise a Complaint

If you have a complaint regarding our service or products, you can contact us by email at info@bumbleandbean.uk. Please provide the following details in your complaint:

• Your full name
• Contact details (email address and phone number)
• A description of the issue, including any relevant information (order numbers, dates, etc.)
• What you hope to achieve as a result of your complaint.

Complaint Handling Procedure

Acknowledgment of Complaint
We will acknowledge receipt of your complaint within 5 working days. You will receive confirmation via email, along with a reference number for tracking your case.

Investigation
Your complaint will be thoroughly investigated by our team. This may involve contacting you for further details or clarification.

Response Timescale
We aim to provide a final response, including the outcome of our investigation, within 4  weeks from the date we receive your complaint. If we need more time to investigate, we will keep you informed of the progress and provide an updated resolution timescale.

Final Outcome

After reviewing your complaint, we will provide a detailed explanation of our findings, any steps we have taken to resolve the issue and referral details if you were to remain unhappy with the outcome.

Contact Us

If you have any further questions regarding our complaint policy or need assistance in raising a complaint, please email us at info@bumbleandbean.uk.